Privacy Policy

Who Is Responsible For Your Information

Lisa Marini, operating this website under the Therapyforyou name, is responsible for the personal information collected through this website.

Lisa Marini is the data controller for the purposes of UK data protection law.

If you have questions about privacy, want to exercise your data protection rights, or need to contact me about this notice, you can email hello@therapyforyou.io .

Information Collected Through This Website

• Contact details such as your name, email address and phone number.
• The content of messages, consultation bookings and booking-related information you choose to submit.
• Technical data such as browser type, device information, pages visited, approximate location information derived from your connection, and referrer data.
• Cookie preferences and analytics data where relevant.

Sensitive Information

Because this is a therapy website, you may decide to share information relating to mental or physical health when making an enquiry. Please only include information that is necessary for your message.

If you choose to provide health-related information through this website, it will be handled confidentially and used only where necessary to respond to your enquiry, consider suitability for services, arrange appointments, protect safety, or comply with legal and professional obligations.

Health-related information is treated as “special category data” under UK data protection law. Where this information is processed, the legal basis relied on includes the provision of health or social care and treatment, and the management of health care systems and services, subject to a duty of confidentiality.

If therapy begins, you may receive additional privacy information covering clinical records and the ongoing therapy relationship.

How Your Information Is Used

• To respond to contact messages and consultation bookings.
• To arrange or manage introductory calls, enquiries and bookings.
• To operate, secure and improve the website and understand how it is used.
• To maintain business records and comply with legal, safeguarding, ethical or regulatory obligations.

Depending on the context, the legal bases relied on may include taking steps at your request before entering into a contract, legitimate interests in running and securing the website, compliance with legal obligations, and where relevant the provision and administration of health-related services subject to professional confidentiality.

Where special category (health) data is involved, processing is carried out in accordance with Article 9(2)(h) UK GDPR (health or social care purposes) and relevant professional obligations.

Email Delivery, Hosting, Scheduling And Analytics Providers

Personal information may be processed by carefully selected service providers used to operate this website and respond to enquiries. These currently include:

• Vercel for website hosting and privacy-focused web analytics.
• Resend for form email delivery and automated email acknowledgements.
• Calendly for booking and scheduling.
• Google Analytics 4 for optional analytics cookies and usage measurement, only after consent is given.

These providers may act as data processors on behalf of the data controller and are required to process personal information in accordance with appropriate data protection agreements.

Cookies And Analytics

This website uses a small number of cookies and analytics tools. Some are necessary for the site to function properly, while optional analytics cookies are used only if you accept them.

• `therapyforyou_cookie_consent`: remembers whether you accepted or declined optional analytics cookies. This is a necessary cookie and is stored for up to 180 days.
• Google Analytics cookies, including `_ga` and related cookies: these are used only after consent is given and help measure visits, page views and general site usage.
• Vercel Web Analytics: this is used to understand page usage and site performance. It is designed to be privacy-focused and does not rely on third-party marketing cookies.
• Calendly may place its own cookies or similar technologies if you use the embedded booking widget or follow the direct booking link.

You can accept or decline optional analytics cookies through the cookie banner. If you previously accepted Google Analytics cookies and later decline them, the website is configured to stop further analytics tracking and clear its analytics cookies where possible.

Sharing Information

Personal information is not sold. It may be shared only where reasonably necessary, for example:

• with service providers that host the site, deliver emails, provide booking tools, or support analytics;
• with professional advisers where necessary for legal or business administration purposes;
• with regulators, courts, law enforcement or other authorities where disclosure is legally required or necessary to protect someone’s safety.

International Transfers

Some technology providers used to run the website may process or store personal information outside the UK. Where this happens, reasonable steps are taken to ensure appropriate safeguards are in place, such as contractual protections or other lawful transfer mechanisms.

Retention

Information submitted through contact forms or booking tools is kept only for as long as reasonably necessary to respond to your enquiry, manage appointments or initial discussions, maintain appropriate records, or comply with legal and professional obligations.

Retention periods may vary depending on the nature of the enquiry, whether a service begins, and the requirements of hosting, analytics or scheduling providers.

Security

Reasonable technical and organisational measures are used to protect personal information. However, no website, email system or online service can guarantee absolute security.

Your Rights

Depending on your circumstances and applicable law, you may have rights to request access to your information, correction, deletion, restriction, objection, or data portability. You may also withdraw consent for optional analytics cookies at any time by declining them through the website’s cookie controls.

If you are unhappy with how your information has been handled, you may also have the right to complain to the UK Information Commissioner’s Office (ICO).

You also have the right to lodge a complaint directly with the ICO via www.ico.org.uk.

Changes To This Notice

This Privacy Policy may be updated from time to time to reflect changes to the website, the services offered, legal requirements or the technology providers in use. The latest version will always be published on this page.